IBM Notes is a well-known email client used for business communication and information management. It offers unique features to the users. But, no software is completely devoid of the faults. There are some issues which a user faces while using this email client. Among them, one such issue is “File does not exist” error while opening mail. The post deals with the best possible solutions to resolve this error. So, let us begin.
Scenarios in Which This Error Occurs
Generally, it is not possible to define the exact reason for the occurrence of any error. But, some situations in which the error occurs are listed as:
- When a user tries to open an email
- When a user tries to archive the email
- When the Notes application is opened after upgrading it
- When “file does not exist” error exists in calendar profile
- Reasons and Solution for “File Does Not Exist” Error
1. When a User Tries to Open an Email
It happens sometimes that whenever a user clicks on any email in the IBM Notes, the error “file does not exist” in Lotus Notes is displayed. The error message prompts while doing other activities too other than opening the email in Lotus Notes.
Reasons:
- You are operating on a missing network connection
- It may be possible that the file you are trying to open is not present in the local system. Or it is saved in the removable device that is not connected to the system.
There are chances that you are attempting to import the file or attachment that does not exist in the directory
Solutions:
- Make sure that the network connections and adapters are in good working condition. Then, retry to open the emails to fix “file does not exist” error in Lotus Notes.
- Disconnect the external storage device or drive, replace it and then select the mail to be opened.
- Be careful about the specific location of the directory where the files are stored. Examine again to make sure that the opted directory location is right.
- Make sure that key files- names.nsf, desktop.ndk, bookmark.nsf, and cache.ndk- exist in the Notes\Data directory. If it is not so, then NTF equivalent files should be present in Notes\Data directory.
2. When a user Tries to Archive the Email
The users can archive emails to migrate old emails which are not required anymore. The option to archive facilitates the user to minimize the database size. While archiving the emails, the error can emerge and the process can be stopped in between.
Reason: This error may prompt if the archive NSF file is renamed or removed from the directory.
Solution:
Navigate to File >> Database >> Properties and then Archive Settings. From here, check if the file is renamed or deleted. In case the file is missing, generate an NSF file or if there is an issue with the name of the file, rename the required file at the same location.
3. When the Notes Application is Opened After Upgrading It
Reason:
If you are updating the Lotus Notes application with another user account, there are chances that the error may occur. The error message that prompts on the screen is “file does not exist” in Lotus Notes
Solution:
This error can be avoided by using the same user account with which the previous edition was installed to update the Notes application. As soon as the installation process is complete, restart the Lotus Notes application. This measure will take care that the error message does not occur.
4. When The User Tries to Access Mail in Local Replica
If you access any email in the local replica, the error message may prompt on the screen:
Notes Error: File does not exist (calendar profile)
Reason:
The cause of this error is when you use local replica in alternative to server copy. Another reason for this error can be mistakenly deletion of Notes temporary file (.DTF). It also happens that the temporary files are deleted due to some anti-virus activities.
Solution:
a). You can try any of the methods to fix the “file does not exist” error:
b). You can open the email in server copy to notice the resulting effects
c). Opening Lotus Notes again can solve the error which occurs
d). Installing anti-virus application excluding .dtf files from it can help you to resolve the issue
e).Upgrading the latest edition of anti-virus application for the local system
Professional Solution to Fix “File Does Not Exist” While Opening Mail
The users complaint about the complexity of the Lotus Notes application. Hence, many people find it easy to migrate from Lotus Notes to Microsoft Outlook platform. The manual methods also exist which help the user to move from IBM Notes to Outlook. Other than that, a third-party tool also exists which facilitates the user to change the platform in a very feasible and professional way. The tool offers unique features which have left the other technologies far behind.
The Final Verdict
No doubt, IBM Notes is extensively used among many users. But, many errors occur while using the Notes application. One such technical issue is: “file does not exist” error while opening mail. This can be solved by many preventive measures explained above. If these methods cannot fix the issue, users consider moving to MS Outlook. A commercial solution to perform NSF to PST migration is also discussed.
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